In accordance with the General Data Protection Regulation (GDPR) and Data Protection Act 2018 (Act), this is the privacy notice of Flint Music Ltd (the private limited company of Bill Laurance.) The company is referred to here as “we”, “our” and “us”, if not by the title, Flint Music Ltd.

Our company number is 11441930 and we are registered in the United Kingdom. If you have any questions about this privacy notice, including any requests to exercise your legal rights, we can be contacted by email at: flintmusic [at] billlaurance [dot] com.

1) Introduction

This privacy notice, including terms of providing products and services, aims to inform you about how we collect, use, process and store the information that you provide to us, or that we collect from you. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means: collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.

We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.

We undertake to preserve the confidentiality of all information you provide to us. Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).

The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at knowyourprivacyrights.org. We do not share, or sell, or disclose to a third party, any information collected through our website.

2) Data we process

We collect, use, store and transfer different kinds of personal data about you. We have collated these into groups as follows:

Your identity includes information such as your first name, last name, title, date of birth, and other identifiers that you may have provided at some time. Of these, we collect: your first name and last name (when you sign-up to the Bill Laurance newsletter or make a purchase from the Bill Laurance web shop.)

Your contact information includes information such as billing address, delivery address, email address, telephone number/s and any other information you have given to us for the purpose of communication. Of these, we collect: your email address (when you sign-up to the Bill Laurance newsletter or make a purchase from the Bill Laurance web shop,) your billing/delivery address (when you make a purchase from the Bill Laurance web shop,) and your telephone no. (when you make a purchase from the Bill Laurance web shop.)

Your financial data includes information such as your bank account and payment card details.

Transaction data includes details about payments or communications to and from you and information about products and services you have purchased from us. Technical data includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website. Data from these categories is collected in Stripe, our e-commerce mechanism for the Bill Laurance web shop. It is stored there for the purpose of fulfilling orders, addressing customer service enquiries in relation to orders, and refunding orders when necessary. It is stored on Stripe’s system only and falls within their guidelines.

Marketing data includes your preferences in receiving marketing from us; communication preferences; responses and actions in relation to your use of our services.

We may (but currently do not) aggregate anonymous data such as statistical or demographic data for any purpose. Anonymous data is data that does not identify you as an individual. Aggregated data may be derived from your personal data but is not considered personal information in law because it does not reveal your identity. If we begin doing so in future, this privacy notice will be revised.

For example, we may aggregate profile data to assess interest in a product or service. However, if we combine or connect aggregated data with your personal information so that it can identify you in any way, we treat the combined data as personal information and it will be used in accordance with this privacy notice.

3) The bases on which we process information about you

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category. If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data. If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

4) Newsletter subscription

When you subscribe to the Bill Laurance newsletter, the information you give us (email address, forename and surname, and confirmation of consent to hear from us) is stored in our Mailchimp database. This information is only used to contact you via email, and to log details about when you signed up and consented. It is not shared with any third parties, transferred outside of Mailchimp, or used for any unspecified purpose.

If you wish to unsubscribe at any time, you can do so by clicking the link in the footer of the last email communication you received from us. Alternatively, you can contact us at flintmusic [at] billlaurance [dot] com and we will unsubscribe you manually.

5) Bandcamp and newsletter subscription

Bandcamp’s terms of use agreement allows for customers that have purchased Bill Laurance products via Bandcamp to be added to the Bill Laurance Mailchimp subscription list. In November, 2019, we sent a GDPR consent form to our entire Bandcamp audience, requesting that they reaffirm their consent to hear from us. If you purchased a product from Bill Laurance on Bandcamp after that date and have heard from us without wishing to, you can unsubscribe at the bottom of the email you received and will not be contacted again.

6) Information we process because we have a contractual obligation with you

When you buy a product or service from us, a contract is formed between you and us. In order to carry out our obligations under that contract, we must process the information you give us. Some of this information may be personal information. We may use it in order to:

- Verify your identity for security purposes

- Fulfill orders for you

- Provide you with our services

- Provide you with suggestions and advice on products, services and how to obtain to most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

7) Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, (such as when you browse our website or ask us to provide you with more information about our business, including our products and services,) you provide your consent to us to process information that may be personal information. Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by instructing us at: flintmusic [at] billlaurance [dot] com. However, if you do so, you may not be able to use our website or our services further.

8) Information we process for the purposes of legitimate interests

We may process information on the basis that there is a legitimate interest, either to you or to us, of doing so. Where we process your information on this basis, we do so after having given careful consideration to:

- Whether processing (or not processing) might cause you harm

- Whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

For example, we may process your data on this basis for the purposes of:

- record-keeping for the proper and necessary administration of Flint Music Ltd/Bill Laurance

- responding to unsolicited communication from you to which we believe you would expect a response

- protecting and asserting the legal rights of any party

- insuring against or obtaining professional advice that is required to manage Flint Music Ltd risk

- protecting your interests where we believe we have a duty to do so

9) Information we process because we have a legal obligation

Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. This may include your personal information.

10) Use of information we collect through automated systems when you visit our website

Cookies are small text files ordinarily used to distinguish you from other website users. They allow information gathered on one web page to be stored until it is needed for use on another, providing you with a personalised user experience. They also provide website adminsitrators with statistics about how you use a website, so that it can be improved. Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete cookies, prevent or limit their use. If you choose not to accept them, they shall not be used for your visit except to record that you have not consented to their use for any other purpose. If you choose not to use cookies or you prevent their use through your browser settings, your user experience may not be as fluid. 

billlaurance.com was built on Cargo, which does not store cookies. It does however use Vimeo’s embeddable video player for its video content. This player uses first-party cookies that Vimeo considers “essential” to the video player experience. Vimeo does not use third-party analytics or advertising cookies to provide this. You can find more information on Vimeo cookies via their privacy policy. Cookies deemed “strictly necessary” for the proper functioning of a website do not require consent under EU law. 

We refrain from storing cookies, using Google Analytics and other user tracking, but should we begin to do so in future, this privacy notice will be updated, and a cookie acceptance or refusal form will be added to the website, giving the user the option to opt in or out upon first visiting the site.

11) Disclosure and sharing of your information

Credit reference:

To assist in combating fraud, we can share information with credit reference agencies, so far as it relates to customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

12) Control over your own information

Your duty to inform us of changes

It is important that the information we hold about you is accurate and current. Please keep us informed if your personal data changes. You can notify us of email changes by emailing flintmusic [at] billlaurance [dot] com.

Access to your personal information

You are entitled to review or update personally identifiable information we hold about you at any time. You can do so by emailing flintmusic [at] billlaurance [dot] com.

Removal of your information

If you wish for us to remove personally identifiable information from our servers, please contact us to make your request. This may limit the service we can provide to you.

Verification of your information

When we receive any request to access, edit or delete personal identifiable information, we shall first take reasonable steps to verify your identity before taking any action. This is important to safeguard your information.

13) How you can complain

If you are not happy with our privacy notice or if you have any complaints, then you tell us by emailing us at flintmusic [at] billlaurance [dot] com.

If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration. If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office (ICO). This can be done here. We would, however, appreciate the opportunity to talk to you about your concern before you approach the ICO.

14) Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

- to provide you with the services you have requested

- to comply with other law, uncluding for the period demanded by our tax authorities

- to support a claim or defence in court

15) Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we would like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

16) Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any questions regarding our privacy policy, please contact us.